How to Turn Happy Customers Into More Referrals
Change Your Filter Podcast
Key Points
- Any home service company can build a stronger referral strategy, regardless of size.
- Happy customers can become a powerful marketing channel through referrals and word of mouth.
- B2B referral partnerships can create significant new revenue opportunities.
- Referrals can help reduce reliance on expensive traditional lead sources.
- AI and automation can make referral programs easier to manage and scale.
Who is Chelsea Fusselbaugh?
Welcome back to the Change Your Filter podcast! In Season 3, Episode 9, Lisa sits down with Chelsea Fusselbaugh, co-founder of TradeEngage, to talk about building stronger referral programs and turning existing customer relationships into new business.
Before entering the home service industry, Chelsea spent 10 years in private equity and venture capital. Today, she helps contractors create stronger connections with customers and other home service companies through TradeEngage, a referral and payments platform built specifically for residential and commercial services.
What to Expect
In this episode, Chelsea explains why contractors should think of referrals as more than simply asking customers to recommend them to a friend.
Lisa and Chelsea discuss how happy customers can become influencers for your business, sharing recommendations with neighbors, friends, social media groups, and local communities. They also explore how contractors can build referral relationships with other trusted home service businesses to generate new opportunities while providing more value to their customers.
Chelsea shares why referral marketing can work for companies of any size. Whether you’re serving 25 customers a week or 250, each customer can potentially help generate the next job. Even one strong B2B referral partnership can become a meaningful source of new revenue.
They also talk about automation, AI, and the future of home service marketing, including how contractors can use technology to scale repetitive processes without losing the personal relationships that make referrals work.
Keep the Conversation Going
Explore more Change Your Filter episodes on our podcast page.
Ready to turn more online leads into customers? Book a demo to see Contractor Commerce in action.
S3 Episode #8: How to Stop Losing Leads and Book More Jobs with Josh Crouch
In Season 3, Episode 8, Scott sits down with Josh Crouch to talk about missed calls, low booking rates, CSR performance, and how contractors can turn more existing leads into booked jobs.
S3 Episode #7: How to Turn HVAC Ecommerce Leads Into Booked Jobs with Erica Leonor
In Season 3, Episode 7, Erica Leonor joins Lisa to share how CSRs can turn online quotes into booked jobs through better coaching, stronger communication, confident follow-up, and a more connected customer experience.
How to Turn Happy Customers Into More Referrals
Change Your Filter Podcast
Key Points
- Any home service company can build a stronger referral strategy, regardless of size.
- Happy customers can become a powerful marketing channel through referrals and word of mouth.
- B2B referral partnerships can create significant new revenue opportunities.
- Referrals can help reduce reliance on expensive traditional lead sources.
- AI and automation can make referral programs easier to manage and scale.
Who is Chelsea Fusselbaugh?
Welcome back to the Change Your Filter podcast! In Season 3, Episode 9, Lisa sits down with Chelsea Fusselbaugh, co-founder of TradeEngage, to talk about building stronger referral programs and turning existing customer relationships into new business.
Before entering the home service industry, Chelsea spent 10 years in private equity and venture capital. Today, she helps contractors create stronger connections with customers and other home service companies through TradeEngage, a referral and payments platform built specifically for residential and commercial services.
What to Expect
In this episode, Chelsea explains why contractors should think of referrals as more than simply asking customers to recommend them to a friend.
Lisa and Chelsea discuss how happy customers can become influencers for your business, sharing recommendations with neighbors, friends, social media groups, and local communities. They also explore how contractors can build referral relationships with other trusted home service businesses to generate new opportunities while providing more value to their customers.
Chelsea shares why referral marketing can work for companies of any size. Whether you’re serving 25 customers a week or 250, each customer can potentially help generate the next job. Even one strong B2B referral partnership can become a meaningful source of new revenue.
They also talk about automation, AI, and the future of home service marketing, including how contractors can use technology to scale repetitive processes without losing the personal relationships that make referrals work.
Keep the Conversation Going
Explore more Change Your Filter episodes on our podcast page.
Ready to turn more online leads into customers? Book a demo to see Contractor Commerce in action.
